Frequently Asked Questions
What is the cheapest funeral service you offer?
Our direct cremations are non-attended and cost £1,495 all-inclusive.
What is a direct cremation or burial?
A direct funeral is a simple non-attended service for people who do not want the fuss of a traditional service. It can be a burial or cremation.
How do I register a death?
In England and Wales, the death should be registered in the area closest to where the death occurred. Although there is a facility to attend your local registrar’s office if you prefer, this is called ‘registration by declaration’. In Scotland, you can register at the place of death or the normal residence providing that both are in the country.
What are green funerals and woodland burials?
Woodland and green burials are a common preferred method to a conventional funeral service. This type of service is offered at ISCA Funerals and involves simplistic and natural burial plots with nothing hazardous to harm the green areas.
Can I attend the cremation or burial service?
If you have decided on a direct cremation then no, you can not attend the cremation.
If you opt for an attended cremation then yes, you and other loved ones can attend.
Where will the cremation or burial take place?
In order to keep our prices to you as low as possible, we choose the location and time of the direct cremation service.
If you chose an attended cremation you can decide on the date, time and location of the service.
Can I visit the loved ones in the chapel of rest?
No. A direct cremation excludes any viewings. You may, however, wish to view your loved one in hospital before we collect them.
If you choose an attended cremation, we are more than happy to prepare your loved one for viewings, which is included in our package price.
Can I have the ashes back?
Yes. We can collect the cremated remains and hold them for you to collect from our premises or we can arrange to deliver them to you for an additional fee. Alternatively, they can be scattered at the crematorium.
What are disbursements?
Disbursements are third party costs paid on your behalf. They include the cremation fee and doctor’s medical fees. Unfortunately we have no control over these prices but we do include them in our prices.
Why do you charge extra to collect from a residential address or nursing home?
It is necessary to arrange for a doctor to examine the loved one after death in order to be able to complete the necessary cremation forms. They are unable to do this if we relocate the loved one to premises outside of their area. For this reason, we may need to employ a local third party funeral director to make the initial collection and they will charge a fee for this.
Why do you charge extra for very tall or bariatric (obese patients)?
We endeavour to keep our costs to a minimum. Our cost includes a coffin from within the range of standard sizes. If an outsized coffin is required this will need to be made and purchased separately and we must pass on a fee to reflect this.
Why do you require payment before a date can be set for the funeral?
Attempting to collect overdue payments can incur considerable cost for all parties. We prefer to reward prompt payment with a low-cost service.
Are you members of a trade body?
Yes. We are members of the National Association of Funeral Directors and we agree to abide by their code of conduct and standards. Our premises and systems are inspected by the NAFD and we subscribe to the Funeral Arbitration Scheme.
We have just had our inspection in May 2019 and our certificate is located inside of our premises.
Can I choose who I speak with?
While all of our team members are extremely experienced and work to the very highest standards, we understand that some people would prefer talking with a female member of staff.
We do currently have two female members of staff working within ISCA, Kelsea is our Manager and Rachel is our apprentice.
What are ISCA Funerals’ opening hours?
We are available to talk 24 hours a day via 01392 427555.
We want to offer our clients a personable and supportive helpline whenever they need us.
Which areas do you cover?
We offer funerals to the South West. Although we are based in Exeter, we work within a number of destinations to ensure that we can spread our low-cost services across Exeter, Taunton, Bristol, Bath, Weymouth, Southampton, Bournemouth and Poole.
Can I be buried on my own land?
Yes, we have done a number of home burials for individuals who wished to be buried at home.
I don’t want a service at the crematorium, where can I have one?
You can have a funeral service wherever you want, with or without you loved one attending.
We have had funeral services at the ISCA building followed by a direct cremation the next day, or a funeral service at a Golf and Country club followed by a direct cremation the next day. The choice is yours.
Should children attend funerals?
The death of a loved one can have a huge impact on a child’s mental health and should be handled extremely carefully.
Sometimes attending a funeral can help a child to grieve, there is no “right” age to attend, death and the loss of a loved one is a very scary thing for a child and it can bring up a lot of questions that you will have to answer for them. Let them know that it is OK to be sad and that it is normal to cry. If you notice they are really struggling there are bereavement charities that offer counselling to children which may be beneficial to them.
Having had personal experience with my own child who struggled with the loss of his Grandad (my father) I highly recommend Balloon’s, a bereavement support charity based in Exeter.
Balloon’s attended my sons school once a week for eight weeks and made keep sake items, asked him about his feelings and emotions and helped him to understand what had happened to his Grandad.